1- How long does it take for my product to arrive?
Answer: The average delivery time is 15 to 40 business days, depending on the location.
2- What is the shipping time frame?
Answer: For products in stock, shipping is immediate or within 1 business day. For made-to-order products, the manufacturing time is up to 20 days.
3- What payment options are available in the online store?
Answer: We accept payments via PIX, bank slip, debit card, and credit card.
4- How are the shipments made?
Answer: Shipments are made through the Postal Service, with Sedex and PAC services available.
5- What is the quality of the products?
Answer: Our products are perfect replicas, known as "mirror copies." They are made with the same materials and details as the original piece, ensuring maximum quality.
6- What if my delivery is delayed?
Answer: Although delays are rare, they can occur. If the product does not arrive within 70 business days after order confirmation, according to our shipping and delivery terms, the payment will be fully refunded.
7- What should I do if the product arrives damaged?
Answer: Our products undergo a thorough review before shipping to ensure they arrive in perfect condition. Therefore, it is unlikely that they will arrive damaged.
8- How can I track the status of my order?
Answer: Once the product is shipped, you will receive a tracking code to monitor the delivery.
